Movers Kingston upon Thames Terms and Conditions
These Terms and Conditions set out the basis on which Movers Kingston upon Thames provides home and business removal and related services. By making a booking with us or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company who requests the services.
Company means Movers Kingston upon Thames providing the services.
Services means any removal, packing, storage, delivery, loading, unloading, or associated services supplied by the Company.
Goods means all items that are moved, stored, packed, handled or otherwise dealt with by the Company on behalf of the Client.
Premises means any property, building, residence, office, or site where the Services are carried out or which is accessed for the purpose of performing the Services.
2. Scope of Services
The Company provides residential and commercial removals, packing and unpacking, furniture handling, and related services within Kingston upon Thames and surrounding areas, as well as to and from other locations across the United Kingdom, as agreed in writing.
The exact scope of the Services will be set out in the quote or confirmation provided to the Client. Any additional services requested on the day of the move or thereafter may incur additional charges and will be provided only where reasonably practicable.
3. Booking Process
3.1 Quotation
a. The Company will usually provide a quotation based on information supplied by the Client, including property access, volume of Goods, special handling requirements and service area details.
b. The quotation is normally provided free of charge and is valid for a limited period as stated in the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue.
c. Quotations are based on normal access conditions and the information provided. The Company reserves the right to revise the quotation or charge additional fees if any information is inaccurate, incomplete, or changes before or during the move.
3.2 Acceptance of Booking
a. A booking is only confirmed when the Client formally accepts the quotation and the Company confirms the booking in writing, which may include written electronic confirmation.
b. The Company may require a deposit to secure the booking. Until the deposit is received, the Company is under no obligation to reserve the date or provide the Services.
c. The Client is responsible for checking that all details in the quotation and booking confirmation are accurate, including addresses, dates, times, and scope of Services.
3.3 Changes to Booking
a. Any changes to the booking, including dates, addresses, or scope of Services, must be requested by the Client as early as possible.
b. The Company will endeavour to accommodate changes but cannot guarantee availability. Changes may result in a revised quotation and additional charges.
4. Payments
4.1 Prices
a. All prices are provided in pounds sterling and are exclusive or inclusive of VAT as stated in the quotation.
b. Additional charges may apply for waiting times, parking costs, congestion or clean air zone charges, tolls, long carry distances, or where unexpected difficulties are encountered at collection or delivery addresses.
4.2 Payment Terms
a. Unless otherwise agreed in writing, private Clients must pay any required deposit at the time of booking and settle the remaining balance before or on the day the Services are carried out.
b. Business Clients may be offered alternative payment terms at the Companys discretion, which will be specified in the quotation or separate agreement.
c. Payment methods accepted will be notified to the Client during the booking process.
4.3 Late Payment
a. If payment is not received in accordance with these terms, the Company may refuse to carry out or continue the Services, retain the Goods until payment is made in full, and charge interest on overdue amounts at the statutory rate.
b. The Client will be liable for all reasonable costs incurred by the Company in recovering overdue amounts, including legal costs and collection expenses.
5. Cancellations and Postponements
5.1 Cancellation by the Client
a. The Client may cancel the booking by giving notice to the Company. The date on which such notice is received will determine any cancellation charges.
b. The Company reserves the right to apply cancellation charges on the following basis, unless otherwise stated in the quotation or booking confirmation:
i. More than 7 days before the agreed service date: no cancellation fee, less any non-refundable third-party costs incurred.
ii. Between 3 and 7 days before the agreed service date: up to 50 percent of the quoted price.
iii. Less than 3 days before the agreed service date: up to 100 percent of the quoted price.
5.2 Postponement by the Client
a. If the Client requests to postpone the Services, the Company will try to accommodate the new date but cannot guarantee availability.
b. The Company may treat a postponement as a cancellation if a new suitable date cannot be agreed, and cancellation charges may apply.
5.3 Cancellation by the Company
a. The Company may cancel or suspend the Services if the Client fails to comply with these Terms and Conditions, if payment is not made when due, or if performing the Services would be unsafe or unlawful.
b. The Company may also cancel the booking where events occur beyond its reasonable control, including severe weather, road closures, accidents, strikes, or other circumstances preventing safe performance of the Services. In such cases, the Company will seek to rearrange the Services with the Client. The Company will not be liable for any indirect or consequential loss arising from such cancellation.
6. Client Responsibilities
a. The Client must ensure that proper access is available at all relevant Premises, including arrangements for parking, entry, and safe passage of Goods and personnel.
b. The Client is responsible for complying with any parking, loading, or local regulations and for any parking charges or penalties incurred as a result of inaccurate instructions or restrictions not disclosed to the Company.
c. The Client must ensure that all Goods are adequately prepared for transport, including secure packing where the Company has not been instructed to provide packing services.
d. The Client must remove or secure any personal, fragile, or high-value items and must not include in the Goods any prohibited, illegal, hazardous, perishable, or explosive items.
7. Excluded Goods
a. Unless expressly agreed in writing, the Company will not carry or handle the following items: cash, jewellery, precious metals, securities, important documents, antiques of exceptional value, hazardous substances, firearms or weapons, live animals or plants, or perishable goods.
b. If such items are included without the Companys knowledge, the Company will have no liability for any loss, damage, or deterioration, and may arrange for their removal, storage, or disposal at the Clients cost.
8. Liability and Limitations
8.1 General Liability
a. The Company will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods will be limited as set out in this section.
b. The Company will not be liable for any loss or damage where caused by circumstances beyond its reasonable control, including but not limited to acts of nature, fire, flood, war, terrorism, civil unrest, road closures, or third-party actions.
8.2 Limits on Liability for Goods
a. Unless otherwise agreed in writing, the Companys liability for loss of or damage to Goods, however caused, shall be limited to a fixed sum per item or per consignment as specified in the quotation or insurance summary.
b. The Client may request enhanced protection or insurance cover at an additional cost, subject to acceptance and policy terms.
c. The Company will not be liable for any pre-existing damage, wear and tear, inherent defects, or deterioration that occurs during normal handling and transport.
8.3 Exclusions of Liability
The Company shall not be liable for:
a. Loss of profits, loss of business, loss of contracts, or any indirect or consequential loss.
b. Damage to the internal workings or mechanisms of electrical or mechanical items, unless there is clear external damage caused by the Companys negligence.
d. Damage to property or fixtures where access was difficult or where the Client insisted on proceeding despite the Companys advice regarding risk.
8.4 Notification of Loss or Damage
a. The Client must inspect the Goods and Premises promptly upon completion of the Services.
b. Any visible loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within seven days of completion of the Services. Failure to notify within this period may affect the ability to investigate and process any claim.
9. Insurance
a. The Company maintains insurance appropriate to its standard operations. Details of cover and any applicable limits or exclusions are available on request.
b. It is the responsibility of the Client to consider whether additional insurance is required for the full value of the Goods and to arrange such cover if necessary.
10. Access, Parking and Property Damage
a. The Client is responsible for ensuring that suitable parking is available for the Companys vehicles at all relevant Premises and for any permissions or permits required.
b. The Client accepts that attempts to move large or heavy items through tight spaces, narrow staircases, or restricted access areas may carry an increased risk of damage. Where the Client insists on such attempts against the advice of the Company, the Company shall not be liable for any resulting damage.
c. The Company will take reasonable care to avoid damage to Premises but is not liable for damage to floors, carpets, walls, or other surfaces where protection has not been requested or provided, or where existing weakness or defects make damage likely.
11. Waste and Environmental Regulations
a. The Company operates in accordance with applicable UK waste management and environmental regulations.
b. The Company is not a general waste disposal contractor and will only remove items as part of the agreed Services. Any removal or disposal of waste items must comply with relevant regulations and may require additional charges.
c. The Client must not present for removal any controlled, hazardous, or prohibited waste, including chemicals, asbestos, gas cylinders, or clinical waste. If such items are discovered, the Company may refuse to handle them and reserves the right to charge for any time or costs incurred.
d. Where the Company agrees to dispose of unwanted items, the Client confirms that they have full authority to do so and that the items are not subject to any third-party claims.
12. Delays and Waiting Time
a. While the Company will use reasonable efforts to adhere to agreed schedules, all times are approximate and not guaranteed.
b. The Company is not liable for delays caused by traffic, accidents, road closures, weather, or other events beyond its control.
c. Where delays arise due to the Client, including late access to Premises, waiting for keys, or incomplete packing, the Company may charge a waiting time fee at its standard hourly rate.
13. Complaints and Disputes
a. If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as practicable so that it can be addressed.
b. The Company will investigate complaints in good faith and respond within a reasonable timeframe.
c. Any dispute arising out of or in connection with these Terms and Conditions shall ideally be resolved through negotiation between the parties before any formal proceedings are considered.
14. Data Protection and Privacy
a. The Company will collect and process personal data only as necessary to manage bookings, provide the Services, and meet its legal obligations.
b. Personal information will be handled in accordance with applicable data protection laws in the United Kingdom.
15. Variations and Entire Agreement
a. These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to that booking.
b. Any variation to these Terms and Conditions will only be effective if confirmed in writing by the Company.
c. These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services.
16. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
a. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
b. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
